Actionable Feedback Policy

User feedback drives platform improvements. Every feedback submission is reviewed and triaged within 2 business days.

Feedback channels

Users can submit feedback via in-app feedback forms, email ([email protected]), or Twitter/X (@CatalayerAI).

Triage

Feedback is categorized into: bug reports, feature requests, content corrections, and general comments.

Response SLA

Acknowledgement within 1 business day. Resolution or timeline within 5 business days for bugs, 30 days for feature requests.

Public changelog

Ship notes and roadmap updates are published at /changelog.

Last reviewed: 2026. Contact [email protected] with questions about this policy.