CLAIM MANAGEMENT
Claim Pilot
AI-powered case management for refunds, disputes, and support workflows. Prepare evidence, draft responses, and track escalation paths faster.
Early access. Claim Pilot prepares evidence, timelines, and draft responses. Final submission remains user-controlled.
Step 1
Step 2
Step 3
Step 4
STEP 1
Create a case
Import a case from the Chrome extension or create one manually. Claim Pilot captures order, payment, issue, and case details.
STEP 2
Build evidence
Add screenshots, tracking history, merchant messages, receipts, and supporting context into one structured timeline.
STEP 3
Draft response
Generate refund requests, dispute drafts, support messages, and escalation notes in a structured case workflow.
STEP 4
Track and escalate
Monitor deadlines, follow up, and move the case through the strongest recovery path for the payment method involved.
Key Features
Refund request generation
Create structured refund requests based on the order, issue, and merchant response.
Dispute preparation
Turn screenshots, tracking events, and support messages into a submission-ready evidence package.
Payment protection routing
Claim Pilot recommends the strongest recovery path based on the payment method and case type.
Support call preparation
Prepare talking points, call scripts, escalation notes, and deadline reminders before contacting support.
Supported Issue Types
Refund Requests
Wrong item, not as described, quality issues
Missing Packages
No delivery, tracking stalled, lost in transit
Payment Disputes
Unauthorized charges, duplicate billing
Damaged Items
Broken, defective, or incomplete orders
Delayed Delivery
Past promised date, no updates
Subscription Issues
Charged after cancellation
Payment Protection Routes
Credit / Debit Cards
Chargeback path with evidence package preparation and issuer deadline tracking
PayPal
Dispute and claim escalation with transaction-linked context and response tracking
Apple Pay / Google Pay
Underlying funding source routing with best recovery path guidance
Buy Now, Pay Later
Provider-specific installment dispute escalation support
Frequently Asked Questions
Is Claim Pilot an automatic filing service?
No. Catalayer AI helps collect evidence, organize timelines, and draft responses. You stay in control of submission and escalation decisions. Claim Pilot is not legal advice and does not file on your behalf.
What types of claims does Claim Pilot handle?
Claim Pilot supports refund requests, missing packages, damaged items, unauthorized charges, delayed deliveries, subscription issues, and payment disputes.
Which payment methods are supported?
Supported routes include credit and debit cards, PayPal, Apple Pay, Google Pay, Klarna, Affirm, Afterpay, bank transfers, and selected gift card cases where applicable.
Does Claim Pilot file disputes automatically?
No. Claim Pilot prepares documentation and draft responses. You stay in control of final submission and escalation decisions.
How does the Chrome extension work?
The extension detects supported order or support pages, extracts case-relevant data, and creates a structured case in your Claim Pilot workspace.
Resolve disputes faster
Organize evidence, draft stronger responses, and move each case through the best recovery path with more structure and less friction.