Odd Lots: Organized Retail Crime at Big Box Stores (Podcast)

If you walk into a local pharmacy in New York City, more likely than not, lots of the merchandise is locked behind closed doors as a measure to mitigate shoplifting. So how big is the “retail shrink” problem really? And why are stores willing to sacrifice customer experience to protect their inventory? According to today’s guest, the Home Depot’s VP of Asset Protection Scott Glenn, shoplifting is just the tip of the iceberg when it comes to retail theft. What is really bedeviling companies like